Cancellations / Changes to Orders and Returns
- Rights to cancel and exchanges
If you are unhappy with the product you have ordered, you have the right to cancel up to 7 days after delivery. If you wish to cancel an order you must let us know in writing – whether by email or letter. The cost of returning any goods due to cancellation is at the cost of the consumer. The returned goods must be unused and fit for resale. Once the goods have been inspected a full product refund excluding any original postal costs will be made within 28 days assuming that the goods are not damaged or used in any way. If you wish to exchange your product/s then you must advise us within 7 days of receipt of the goods in writing (email or letter ). The cost of returning the goods to be exchanged is at the cost of the consumer. The cost of shipping out the new exchanged goods will be at the cost of the consumer. Any goods returned for exchange must be fit for resale.
- Refunds
If you are unhappy with the product you have ordered and wish for a refund, you must let us know in writing within 7 days of delivery – whether by email or letter. The cost of returning goods due to a refund is at the cost of the consumer. The returned goods must be unused and fit for resale. Once goods have been inspected a full product refund excluding any original postal costs will be made within 28 days assuming that the goods are not damaged or used in any way.
- Faulty goods
If the goods you have received are faulty, you must let us know in writing within 7 days of delivery of the goods – whether by email or letter. The cost of returning goods due to a product fault is at the cost of Equine Spritz. The returned goods must be unused. Once goods have been inspected a full refund including any original postal costs will be made within 28 days.
- Website terms and conditions of use.
Please read the terms of use carefully before using breederspavilion.com. Your access and use of the breederspavilion.com website will mean that you agree to be bound by following the terms and conditions on it’s dedicated link.